How can we help?

Shipping is free on any order over $70. Under $70, standard rates are calculated at checkout by weight and destination (U.S. $3.99–$14.99, international $1.99–$20.99) — the price you see there is the price you pay.

Orders are prepared within 1–2 business days. U.S. delivery then typically takes 5–10 business days; international orders typically take 8–20 business days depending on the destination. You’ll get a tracking link by email as soon as your order ships.

Every shipped order includes a tracking link in your confirmation email. You can also use our Track Your Order page and enter your order number and email to see the latest status.

Yes! We ship to the United States plus 40+ countries — including Canada, the U.K., Australia, most of the EU, Japan, Mexico, New Zealand, Singapore, the U.A.E. and more. International rates ($1.99–$20.99) are calculated at checkout, and shipping is free on any order over $70. International delivery typically takes 8–20 business days; any customs duties or import taxes are set by your country and are the recipient’s responsibility.

We pack orders quickly, so contact us at info@furronix.com as soon as possible. If your order hasn’t shipped yet we’ll do our best to update the address, swap an item, or cancel it.

We’re sorry about that. Email info@furronix.com with your order number and a photo of the item, and we’ll send a replacement or refund right away. There’s no need to ship a damaged item back first.

Any applicable sales tax is calculated at checkout based on your shipping address and shown before you pay.

If something isn’t the right fit, you have 30 days from delivery to return it. Items should be unused and in their original packaging. Start a return by emailing info@furronix.com with your order number.

Once we receive and inspect your return, your refund is issued to the original payment method within 3–5 business days. Your bank may take a few extra days to post it.

Yes. Tell us what you’d like instead when you start your return and we’ll arrange the exchange. If the new item costs less, we refund the difference; if it costs more, we’ll send a quick payment link.

For a faulty, damaged, or incorrect item, return shipping is on us. For a change-of-mind return, a small return shipping cost may apply — we’ll confirm the details when you contact us.

For hygiene reasons we can’t accept used items unless they’re defective. If a product failed in normal use, contact us with a photo and we’ll make it right under our 30-day promise.

Measure the chest girth (around the widest part behind the front legs) and the neck girth, using a soft tape held snug but not tight. A good fit lets you slide two fingers flat between the strap and your pet. If you’re between sizes, size up.

Measure your pet nose-to-tail while they’re lying stretched out, then add 6–12 inches so they can curl up or sprawl. If you’re between sizes, choose the larger one — and for seniors, look for a low, easy-step-in design.

Measure back length (base of neck to base of tail), chest girth, and neck girth while your pet is standing. Compare to the size chart on the product page rather than guessing by breed, and leave room for two fingers under any strap.

No problem — our 30-day returns cover fit. Reach out and we’ll exchange it for the right size or refund you.

Sizing details and size charts are listed on each product page, near the variant options. If a product doesn’t show one or you’re unsure, email us and we’ll help you choose.

As a rough guide, dogs need about 30 calories per pound of ideal body weight per day, split across meals — but start with the feeding chart on your food’s packaging and adjust for age, activity, and body condition. Check with your vet for a tailored amount.

Refresh the water daily, do a full wash of all parts about once a week, and deep-clean monthly (a vinegar soak removes mineral scale). Replace the carbon filter roughly every 4 weeks, or sooner with multiple pets.

Give it time — place it away from the food and litter box, keep it running and clean, and let your cat discover the moving water. Many cats prefer flowing water, so once they try it they usually switch over within a few days.

Put the post right next to the spot they’re scratching, make sure it’s tall and sturdy enough for a full stretch (at least about your cat’s body length, ideally taller), and make it appealing with catnip and praise. Sisal and cardboard are cat favorites.

Most cats and dogs benefit from brushing 1–2 times a week, and daily during heavy shedding seasons. Regular brushing with a deshedding tool removes loose undercoat, cuts shedding around the home, and prevents mats. Work through any tangles gently before a full groom.

We choose pet-safe materials and finishes, and the relevant details are listed on each product page. As with any product, supervise new toys and chews, and pick the size suited to your pet.

Care instructions are on each product page. As a rule: machine-wash removable bed covers cold and air-dry, hand-wash bowls and fountains, and wipe down toys and carriers with mild soap and water.

Yes — use code WELCOME10 for 10% off your first order. Join our email list and the code is sent straight to your inbox.

Open your cart, expand “Add a note or discount code,” enter your code, and tap Apply. The discount updates your total before you check out.

Yes. Add the “frequently bought together” set on a product page and 15% comes off the bundle automatically (code BUNDLE15) — no manual entry needed.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal. You can pay with whichever is easiest at checkout.

Yes. Checkout is hosted by Shopify and fully encrypted (SSL), with card data handled to PCI-DSS standards. We never see or store your full card number.

Not at the moment. If gift cards are something you’d like, let us know at info@furronix.com — we track requests when planning new features.

No — you can check out as a guest. Creating an account just makes it easier to track orders and check out faster next time.

Tap the heart on any product to save it to your wishlist. Your saved items are kept on your device, so you can come back to them anytime — and add them all to your cart in one tap from the wishlist page.

For now the wishlist is saved per device. Cross-device sync for signed-in customers is on our roadmap.

We collect only what’s needed to fulfill your order, store it securely through Shopify’s encrypted systems, and never sell your personal information. See our Privacy Policy for the full details.

Every email has an unsubscribe link at the bottom — one click and you’re out. You’ll still receive transactional emails like order and shipping confirmations.

Email us at info@furronix.com and a real person will reply, usually within one business day. Our support hours are Monday–Friday, 9:00 AM–6:00 PM EST.

Absolutely — that’s our favorite question. Tell us your pet’s species, size, age, and what you’re looking for, and we’ll point you to the best fit.

Furronix is based in Albuquerque, New Mexico (1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110). Orders ship to addresses across the United States.

We’re an online-only store, which lets us keep prices fair and ship directly to your door — free on U.S. orders over $70.