Contact Us
Get in Touch
We're a U.S.-based pet brand and every email is answered by a real person on our team. Whether you need help with an order, have a product question, or just want to send us a photo of your pet, we'd love to hear from you.
How to Reach Us
Email: info@furronix.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Response Time: Within one business day — usually faster
You can also use the contact form below. It reaches the same inbox.
Mailing Address
Furronix
4498 Main St Ste 4 #1022
Amherst, NY 14226
United States
Please do not send returns to this address without a Return Authorization. To start a return, email info@furronix.com first — see our Refund & Return Policy for details.
Common Questions
Many quick questions are already answered on these pages:
- Frequently Asked Questions — orders, shipping, returns, payment, and product safety
- Shipping Policy — processing times, transit times, tracking, lost packages
- Refund & Return Policy — 30-day returns, the RA process, refund timing
- Payment Policy — accepted methods, security, and what to do about a declined payment or billing issue
What to Include in Your Message
To help us help you faster, please include:
- Your order number (if your message is about an order)
- A clear description of the issue or question
- Photos — if your message is about a damaged, defective, or incorrect item
We will reply to every message within one business day.
